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How Renault improved its bounce and conversion rates by measuring and optimizing Largest Contentful Paint

How Renault improved its bounce and conversion rates by measuring and optimizing Largest Contentful Paint

The team analyzed data from 10 million visits on its landing pages and found a strong correlation between Largest Contentful Paint and conversion rate.

Groupe Renault is a French multinational automobile manufacturer with a presence in over 130 countries. For an automotive group such as Renault, performant brand sites driving more user engagement and conversions mean more business. All of its brand sites aim at providing the best user experience at scale while maintaining flexibility of content and features for localized sites. In this context, performance monitoring is a key stake for the customer experience team which is in charge of developing and maintaining the global platform.

Measuring the business impact of Core Web Vitals #

Measurement in Google Analytics #

Working with fifty-five, its global data partner, Renault set up the web-vitals library, which allows sending to Google Analytics all the Web Vitals metrics from real users in a way that accurately matches how they're measured by Chrome and reported to other Google tools.

The following analysis showcases a dataset captured using these tools over four months between December 2020 and March 2021.

Optimized LCP strongly correlates with user engagement and business metrics #

The teams have identified a particularly strong correlation between a low Largest Contentful Paint (LCP) and favorable bounce rates and conversion rates, shown in the visualization below.

A chart showing a negative correlation between LCP and bounce rate and conversion rate.

The dataset captures over 10 million visits in 33 countries over four months and shows how lower LCP measures correlates with:

  • Lower bounce rates
  • More conversions (lead forms completed)

Interestingly, as the website runs as a Single Page Application (SPA), all these measures are captured on landing pages only. The data shows that it is worth optimizing the website until the LCP reaches below 1 second. The group's brand sites can never be too optimized!

This dataset not only shows the negative correlation between LCP and business metrics, but also highlights performance discrepancies among the best performing landing pages. In the context of this website, getting LCP under 1 second leads to large increases in conversions and reductions in bounce.

Eja Rakotoarimanana, Consultant, fifty-five

1 second LCP improvement can lead to a 14 percentage points (ppt) decrease in bounce rate and 13% increase in conversions.

1 second LCP improvementResult
LCP around 1 s+13% CVR
LCP under 1.6 s-14 ppt bounce rate
LCP above 1.6 s-5 ppt bounce rate

The numbers above are derived from linear regressions computed over the dataset to understand the relationship between LCP and other technical and business metrics. The numbers linking LCP and bounce show that the marginal gain on bounce rates increases as LCP gets low (below 1.6 seconds).

Renault's approach to optimizing Core Web Vitals at scale #

Since early 2020, in the brand's top 5 European markets, the number of visitors experiencing a fast LCP (under 2.5 s) has improved by an average of 22 ppt for Renault domains (from 51% to 73%).

A chart showing how Renault's LCP measured by RUM improved over time by 22 ppt.

Here is how they've approached it.

A central optimization of the SPA #

From a platform standpoint, performance has been a priority for years and including Core Web Vitals (CWV) as key metrics was a smooth process. Central teams have set up a comprehensive monitoring solution (with Google Lighthouse and Chrome UX Report API) and established a performance culture across the organization. There were several strategies to optimize their Single Page Application, including:

The team is still working on future improvements such as:

The SPA approach can be beneficial for performance as a full page reload is not necessary when users navigate across pages. That being said, current CWV measurement methodology on SPA can be perceived as a downside as route transitions are not being measured; hence comparatively faster page loads within a session, due to UI caching, are not taken into account. It also makes it difficult to compare CWV metrics against a Multi Page Application competitor website where a warm cache would bring the measures down on each page a user would browse during a session. Read the Web Vitals SPA FAQ for more details.

These are known limitations that are being investigated by the Chrome product teams. An update to the CLS metric has already been shipped to improve measurement on SPAs.

Performance requires constant monitoring as various technical teams can impact it. Despite limitations in how they are measured on SPAs, CWV metrics allow us to track the impact of the actions our teams take. Hopefully route transitions will be taken into account soon!

Cedric Bazureau, Tech Lead, Renault

Local guidelines promoting performance optimization as a shared responsibility #

Performance is communicated as both a global (central) and local responsibility. Teams have put together a series of best practices that local content owners are meant to follow. Here are a few examples from these guidelines:

  • Optimize local Google Tag Manager container to improve site performance. for example conditionally trigger certain tags.
  • Limit size of video content by compressing it using internal tools or hosting it on a external platform (such as YouTube).
  • Avoid uploading pictures via Google Tag Manager.

A deep understanding of our digital performance is key to ensuring a continuous optimization of our brand sites. Our customer experience team's approach is to provide a global platform that positively impacts local teams' business outcomes while empowering these teams with guidelines and best practices to maintain this performance at a high level.

Alexandre Perruche, Head of Performance, Renault

To conclude, website performance has always been a priority at Renault, and its website platform is continuously optimized. Measuring Core Web Vitals alongside business metrics has allowed them to promote this topic as a globally shared responsibility, and local guidelines equip teams with the ability to participate in this beneficial effort.

Last updated: Improve article